Disclaimer Policy

Effective Date: 01-05-2018
Last Updated: 14-06-2025

This Disclaimer (“Disclaimer”) applies to the website and services provided by Peneu Technologies Pvt. Ltd. (“Peneu,” “we,” “our,” or “us”). By accessing or using our platform, you agree to this Disclaimer and all applicable terms, including our Terms of Use, Privacy Policy, and other policies.

1. General Information Only

The content provided on our website (https://www.peneu.com) and across our services is for general informational purposes only. While we strive to keep the information accurate and up-to-date, we make no warranties or representations of any kind regarding accuracy, reliability, suitability, or availability of the content for any purpose.

Any reliance you place on such information is strictly at your own risk.

2. No Direct Selling or Ownership of Customer Goods

Peneu is a technology service provider only. We do not:

• Sell any physical or digital goods directly.

• Take ownership or possession of any product or inventory.

• Collect payments on behalf of merchants.

• Participate in delivery or logistics of merchant goods.

We provide the tools to help merchants create online stores, manage billing, and attract customers. Any transactions, products, or services offered by merchants using our platform are solely between the merchant and their customer.

3. Third‑Party Services and Links

Our platform may contain integrations or links to third‑party services (such as payment gateways, marketing tools, shipping aggregators, etc.). Peneu is not responsible for:

• The performance or conduct of these third‑party services.

• Content found on linked websites.

• Any damage, loss, or injury arising from your use of such third‑party services.

You are encouraged to review the policies of these third parties before using their services.

4. Merchant Responsibility

Each merchant using the Peneu platform is fully responsible for:

• Their business practices, content, and product listings.

• Accurate pricing, GST and tax compliance, shipping policies, and refund rules.

• Fulfillment of orders, customer service, and dispute resolution.

Peneu does not verify or endorse the quality, legality, or accuracy of merchant offerings and is not liable for merchant misrepresentation, order failure, or disputes between customers and store owners.

5. No Guarantee of Results

We provide tools and support that help businesses digitize their storefront and improve discoverability, including:

• SEO tools and marketing automation.

• Mobile-responsive design.

• POS and GST billing systems.

However, we do not guarantee specific outcomes such as:

• Sales growth or financial performance.

• Search engine rankings.

• Customer acquisition.

• Business success.

These outcomes depend on multiple external factors, including merchant effort, niche, competition, and market demand.

6. Limitation of Liability

To the maximum extent permitted by law, Peneu Technologies Pvt. Ltd. and its employees, directors, affiliates, or partners shall not be held liable for:

• Any direct, indirect, incidental, consequential, or special damages.

• Loss of data, profits, goodwill, or revenue.

• Downtime, data breach, or platform interruption.

• Losses resulting from third‑party plugins, unauthorized access, or external cyber-attacks.

Even if we are advised of the possibility of such damages, our liability shall be limited to the amount paid (if any) by you to us in the last 12 months for using our platform.

7. Platform Availability

We strive to maintain 99.9% uptime and offer uninterrupted service. However, we do not warrant that:

• Our platform will always be available or error-free.

• Technical problems, maintenance, or updates won’t cause temporary outages.

• Bugs or security vulnerabilities won’t occur despite industry-standard precautions.

Peneu reserves the right to suspend or terminate access to the platform for system maintenance, upgrades, legal compliance, or security purposes, without prior notice.

8. Intellectual Property Disclaimer

All trademarks, logos, images, designs, and brand content associated with Peneu remain the intellectual property of Peneu Technologies Pvt. Ltd. Unauthorized use, replication, or misrepresentation is strictly prohibited.

Merchants are solely responsible for ensuring they have the right to use any brand logos, product images, or copyrighted content they upload to their stores.

9. No Developer or Legal Advice

While Peneu simplifies website creation with no coding required, we do not offer legal, accounting, or technical development advice.

• Merchants are advised to seek independent professionals for legal compliance (e.g., GST, DPDP Act).

• Technical modifications beyond standard themes or APIs are at the merchant’s discretion and risk.

10. Changes to This Disclaimer

We may modify this Disclaimer from time to time to reflect legal or service changes. Updated versions will be posted on our website with the “Last Updated” date. Your continued use of the platform implies acceptance of the revised Disclaimer.

11. Contact Information

For questions or concerns about this Disclaimer, contact:

📧 Email: [email protected]
🏢 Address: 3rd Floor, Landmark Cyber Park, Sector 67, Gurugram, Haryana 122102

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